At Impact Furniture, we are committed to providing quality furniture and exceptional customer service. Please read this Return & Exchange Policy carefully before making your purchase. By purchasing from Impact Furniture, you acknowledge that you have read, understood, and agree to the terms of this policy.

 

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Order Cancellations

 

Customers may cancel an order at no charge before the merchandise has been ordered from our vendor.

 

Once an order has been placed with our vendor, all cancellations are subject to a 30% restocking fee, as costs have already been incurred by Impact Furniture, including vendor, processing, and administrative expenses.

 

Custom-made and special-order merchandise cannot be canceled once the order has been placed with the manufacturer or vendor.

 

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Returns

 

Customers must contact Impact Furniture within 72 hours of delivery or pickup to request a return.

 

All return requests require prior authorization from Impact Furniture.

 

To qualify for a return, merchandise must:

 

* Be in like-new condition.
* Be free from stains, odors, smoke, pet hair, misuse, or damage.
* Include all original parts, accessories, hardware, manuals, and packaging, when available.
* Pass inspection by Impact Furniture.

 

Approved returns are subject to:

 

* A 30% restocking fee
* Any applicable delivery, pickup, transportation, warehouse, or manufacturer return charges.

 

The restocking fee covers inspection, administrative processing, warehouse handling, manufacturer fees, and repackaging costs associated with returned merchandise.

 

Approval of any return is granted solely at the discretion of Impact Furniture after inspection of the merchandise.

 

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Delivery Acceptance

 

Customers are responsible for inspecting all merchandise upon delivery or pickup.

 

By accepting delivery or taking possession of merchandise, the customer acknowledges that the merchandise was received in satisfactory condition unless visible damage is documented at the time of delivery.

 

Any concealed damage or manufacturer defect must be reported to Impact Furniture within 48 hours of delivery.

 

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Fit, Size & Home Access

 

Customers are solely responsible for ensuring that purchased furniture will:

 

* Fit through all doorways, hallways, stairways, elevators, entryways, and into the intended room.
* Fit appropriately within the desired space in their home.
* Meet their size, style, and comfort expectations before purchase.

 

Impact Furniture is not responsible if merchandise is too large, too small, does not fit through the home, or does not fit the customer’s intended space.

 

Returns or exchanges for these reasons will not be accepted and are not considered defects in the merchandise.

 

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Non-Returnable Merchandise

 

The following items are final sale and cannot be returned or exchanged:

 

* Mattresses
* Foundations and box springs
* Pillows and bedding
* Clearance merchandise
* Floor models
* “As-Is” merchandise
* Custom-made merchandise
* Special-order merchandise
* Gift cards
* Merchandise marked “Final Sale”

 

For the purposes of this policy, special-order merchandise refers to any product specifically ordered for a customer that is not regularly stocked by Impact Furniture.

 

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Damaged or Defective Merchandise

 

Please inspect your merchandise immediately upon delivery.

 

Visible damage should be noted on the delivery receipt whenever possible.

 

Concealed damage or manufacturer defects must be reported within 48 hours of delivery.

 

Manufacturer warranties apply where applicable.

 

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Refused Deliveries

 

Refusing delivery does not automatically cancel a purchase.

 

Refused deliveries remain subject to this Return & Exchange Policy, including the 30% restocking fee and any applicable delivery, pickup, transportation, warehouse, or manufacturer return charges.

 

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Delivery Estimates & Backorders

 

Estimated delivery dates are provided as a courtesy and are not guaranteed.

 

Delivery schedules may change due to manufacturer delays, inventory shortages, transportation issues, weather conditions, or other circumstances beyond the reasonable control of Impact Furniture.

 

Impact Furniture is not responsible for delays caused by third parties or events outside its control.

 

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Financing Purchases

 

For purchases financed through a third-party financing provider, approved returns or cancellations will be processed according to the financing provider’s procedures.

 

Customers remain responsible for all financing obligations until the financing provider processes any approved adjustment.

 

For purchases financed directly through Impact Furniture’s in-house financing program, any approved return or cancellation will be handled in accordance with the Retail Installment Contract signed by the customer. Any down payment, finance charges, processing fees, or other amounts previously paid may be non-refundable unless otherwise required by law.

 

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Refunds

 

Once a return has been approved and the merchandise has passed inspection, refunds will be issued to the original form of payment whenever possible.

 

If the original payment method is unavailable or impractical, Impact Furniture may issue store credit.

 

Refund processing times may vary depending on your financial institution or financing provider.

 

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California Consumer Notice

 

This Return & Exchange Policy is intended to comply with applicable California consumer protection laws.

 

Nothing in this policy limits or waives any rights that cannot legally be waived under California law.

 

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Contact Us

 

If you have any questions regarding this policy, please contact us:

 

Impact Furniture
7051 Walnut Ave.
Winton, CA 95388

 

Phone: (209) 617-7456
Website: www.impact-furniture.com

 

Thank you for choosing Impact Furniture. We appreciate your business and look forward to serving you.